At Bonnets By Sandy we are committed to customer satisfaction, we take pride in the quality of our products and will do our best to ensure every purchase is a positive experience.

If you are not satisfied with your purchase please let us know within 30 days of receipt via email at [email protected] with your proof of purchase and details about the product and reason you would like to return.

Return items must be unused, unworn, unwashed, unaltered and in the original condition along with all original tags attached.

If your product is eligible for return or replacement, then we ask that you send it back to us at your cost.  Once we receive your returned product, we will send you the replacement product as soon as it is available. 

All custom made orders are made just for your unique taste and specifications and therefore are non-refundable, cannot be exchanged, returned or cancelled. Alterations can be considered, this service may incur a fee.